Refund / Cancellation Policy

Luminar Tech Solutions primarily provides electronics engineering, product development, prototyping, manufacturing and related B2B services.

Because these engagements may involve engineering effort, procurement, prototyping, tooling, customized materials, manufacturing activities and other project-specific commitments, cancellation and refund terms may vary depending on the nature and stage of the project.

This policy provides general guidance. The applicable quotation, purchase order, work order, statement of work, agreement or other written commercial document will govern the specific project where applicable.

Applicability

This policy may apply to services and project engagements including:

Project-Specific Commercial Terms

Project-specific quotations, purchase orders, work orders, statements of work and agreements will govern:

• Payment terms
• Project scope
• Cancellation terms
• Refund eligibility
• Procurement commitments
• Tooling costs
• Engineering charges
• Manufacturing charges
• Material commitments
• Delivery requirements

Where a specific written agreement contains terms that differ from this general website policy, the applicable written agreement will govern the relevant project, subject to applicable law.

Cancellation Requests

Customers who wish to cancel a project or service should submit the cancellation request in writing through the official Luminar Tech Solutions contact channel.

Cancellation Review

A cancellation request may be reviewed based on:

• Work already completed
• Engineering effort already incurred
• Materials already procured
• Supplier commitments
• Tooling commitments
• Manufacturing activities already initiated
• Customized components or materials
• Other non-recoverable project costs
• Terms agreed in the applicable commercial documentation

Committed & Non-Recoverable Costs

Payments or costs associated with work already completed or commitments already made may not be refundable where the applicable commercial agreement permits this. This may include, where applicable:

• Engineering work already performed
• Design and development activities already completed
• Prototype development
• Materials already purchased
• Customized materials
• Tooling
• Manufacturing commitments
• Supplier commitments
• Third-party charges
• Other non-recoverable project expenses

Refund Eligibility

Where a refund may be applicable, the amount will be determined based on the specific project circumstances and applicable commercial terms. Factors may include:

How Refunds Are Assessed

When a cancellation request is submitted, the assessment follows a structured evaluation process:

Refund Processing

Any approved refund will be processed according to the applicable project agreement and payment terms.

The refund amount may take into account:

• Work completed
• Costs incurred
• Materials purchased
• Supplier commitments
• Manufacturing activities
• Other applicable project obligations

Customized Engineering & Manufacturing Projects

Customized engineering and manufacturing projects may involve work or purchases that cannot be easily reversed once initiated. This can include custom engineering, prototype development, customized components, procurement, tooling, manufacturing preparation, assembly, product integration, and production activities.

Because of this, cancellation and refund eligibility may differ from standard consumer-product transactions.

Project Changes & Scope Adjustments

If a customer wishes to change the scope of a project rather than cancel it, the request may be reviewed separately. Changes may affect:

• Engineering requirements
• Development effort
• Prototype requirements
• Materials
• Manufacturing requirements
• Delivery requirements
• Project cost
• Project schedule

Any agreed change should be documented through the applicable commercial process.

Refund & Cancellation Clarifications

If a customer has questions regarding cancellation or refund eligibility, the customer should contact Luminar Tech Solutions using the official contact channel.

The applicable quotation, purchase order, work order, agreement or other written commercial documentation should be reviewed when determining the relevant terms.

Where there is a disagreement, the matter should be handled according to the dispute-resolution provisions of the applicable agreement and applicable law.

Updates to This Policy

Luminar Tech Solutions may update this Refund / Cancellation Policy from time to time to reflect:

• Changes in business practices
• Changes in service offerings
• Changes in commercial processes
• Legal or regulatory requirements

The updated version will be published on this page with the revised effective date.

Last Updated: 26 August 2026

Questions About Cancellation or Refunds?

For questions regarding a cancellation request, refund eligibility or project-specific commercial terms, contact Luminar Tech Solutions.